case study

Fauna Travel

Fauna Travel is the wildlife travel agency I launched in 2023, focused on boutique luxury safaris in Africa. The first version of the site was built to earn trust through editorial content. In 2026 I rebuilt it from the ground up as a booking platform: live availability, exact all-in prices, and set-departure safaris you can book in minutes.

I made every product and design decision, and I built the platform myself with Claude Code — the booking flow, the pricing engine, the advisor back end, an AI assistant, and an MCP server for AI agents.

The Fauna homepage: a full-bleed photo of zebras with the headline 'Safari Simplified' and a 'Find Your Safari' button

THE PROBLEM

After four years of booking safaris, I realized our industry makes it more complicated than it needs to be. A custom safari usually means weeks of back-and-forth between the traveler, the advisor, and operators in Africa before anyone sees a final price.

But most great safaris follow common routes. If you know the parks and the lodges, they work a lot like cruises: a handful of proven itineraries, run on set dates.

THE APPROACH

I designed a set of itineraries I'm confident people will love, built around the best boutique luxury lodges. Then I paired them with live availability and exact pricing, so each trip shows an all-inclusive price per person up front, with real open dates.

The result is the new homepage promise: "Safari Simplified." A traveler can find a trip, see what's included and what it costs, and place a courtesy hold in minutes. I still plan custom trips, but they're no longer the only way in.

WHAT I BUILT

The platform went live in October 2026 with about 20 itineraries featuring more than 100 boutique and luxury lodges.

A Fauna trip page: 'Zambian Luxury Walking Adventure,' 8 nights in Zambia from $10,403 per person
  • A booking flow built for speed. Travelers browse set departures, check live dates, see an itemized price, and pay a small hold fee by card or digital wallet. Every trip page lists exactly what's included.
  • Live availability. Every trip shows real open dates, re-checked when you book.
  • A pricing engine you can trust. One shared set of pricing rules powers every screen — from the trip page to checkout to the final booking — so the price a traveler sees is the price they lock. Special offers like honeymoon rates and free transfers apply automatically. If a lodge hasn't published next year's rates yet, the price is clearly marked as an estimate.
  • An advisor back end. Behind the scenes there's a full workspace for running the business: a booking pipeline, payment schedules, an itinerary builder, an operator directory, client records, and supplier documents.
  • Ask Fauna. A Claude-powered assistant answers questions about lodges, dates, and prices using live data.
  • An MCP server for AI agents. At faunatravel.com/mcp, AI assistants like Claude can search destinations, seasonality, lodges, and real departures as structured tools. It's read-only by design: an agent can do the research and share a booking link, but the traveler reviews the terms and places the hold themselves.
  • Speed. Every image is served in three sizes, and public pages are cached at the edge, so the homepage loads in about a tenth of a second.

The same pricing rules run from the booking screen through checkout, itemized line by line:

The booking screen: set departures with live dates and all-in, per-person pricing, including a Best Value tag and seasonal offers
Checkout price breakdown: accommodation, park fees, flights, and a Stay-4-Pay-3 offer itemized to a final total

And because the data is exposed as an MCP server, an AI assistant can research a trip with live information and hand the traveler a booking link:

Claude calling the Fauna Travel MCP server and rendering a Kenya destination card — seasonality ratings and real Fauna safaris — inline in the chat

DESIGN DECISIONS

The same principles from the first version still lead: I'm a minimalist, every feature has to serve a function, and nothing should slow the traveler down or pressure them. The homepage still opens with a full-bleed image and one quiet call to action, "Find Your Safari."

What's new is a commitment to honest numbers:

  • Prices are all-in and itemized. Adults, children, single rooms, and transfers are each shown, so there's no surprise at checkout.
  • Estimates are labeled as estimates. Future-year rates and commercial flights are shown for planning but clearly marked, and commercial flights are never charged.
  • People approve anything that matters. Neither Ask Fauna nor outside AI agents can place a hold or change a trip without a person confirming it.
  • Speed is a design feature. Pages load fast on a phone or a laptop, and a trip can go from first look to courtesy hold in minutes.

THE EDITORIAL FOUNDATION

The first version of the site — a custom WordPress theme I designed and coded from scratch — was built to earn trust through content rather than a hard sell. That work still carries the brand.

A Fauna Journal feature with a full-bleed photo of zebra herds in the Okavango Delta, bylined Scott Dubois

VOICE

I keep the editorial voice elevated, straightforward, and slightly poetic, in a way that reflects my own personality with an emphasis on readability. Content is structured and informative to serve both SEO and the casual reader, while yielding depth to those who want to spend more time with it. It also aims to demystify the travel industry by giving insider tips that boost sales but are genuinely the best options out there.

FROM THE JOURNAL

The Fauna Journal includes dozens of travel articles I researched and wrote myself. I specifically targeted more content to walking safaris and countries like Zambia, where I knew the bigger safari companies weren't as active. Content ranges from standard listicles to a few long-form "Just Back From" stories:

Just Back from Zambia: A Thrilling Two Rivers Safari
Just Back from Zambia: A Thrilling Two Rivers Safari
Fauna Travel · November 2024
Just Back From: Zimbabwe and Botswana Safari Circuit
Just Back From: Zimbabwe and Botswana Safari Circuit
Fauna Travel · November 2025
Wildlife Conservation and Connection at Vermejo
Wildlife Conservation and Connection at Vermejo
Fauna Travel · August 2024
Walking Safari Guide
Walking Safari Guide
Fauna Travel · Destination guide

IN PRINT

The content isn't only digital. I write and design a printed Safari Guide — a 13-page booklet that walks travelers through the regions, sample itineraries, and what to expect in the field. Same voice and restraint as the site, carried into print. Every page — writing, photography, layout, and cover — is mine, and the full guide is available to download as a PDF (15 MB).

Cover of the printed Fauna Safari Guide
Interior spread from the Safari Guide: a regional guide to where to safari

SAFARI TRAINING

The work reaches past my own clients, and I developed safari training materials for Fora. I also hosted biweekly safari training calls for other advisors — walking them through the destinations, camps, and on-the-ground logistics that make a trip actually work.

OUTCOME

The editorial site taught me what travelers need before they'll trust an advisor with a five-figure trip, and its content still earns weekly leads from organic search. The new platform builds on that trust with something the industry rarely offers: a real price and real dates, up front. Many safari operators won't itemize a quote. I've even used the pricing engine to check a quote from an operator who wouldn't break it down, and it confirmed the deal was fair.